Support
We're here to help! If you're experiencing issues with OmniTrack or have questions about the app, please reach out to us.
Get in Touch
For fastest response, email us directly at:
omnitrackmedia@gmail.comWe typically respond within 24-48 hours on business days.
What to Include
To help us assist you faster, please include:
- A clear description of the issue or question.
- Your device model and iOS version.
- Screenshots or steps to reproduce the problem, if applicable.
Common Issues
Before reaching out, check if your issue is covered below:
- Data not syncing? Make sure you have a stable internet connection and try refreshing the app.
- App crashing? Try force-quitting and reopening. If it persists, reinstall the app (your data is synced to the cloud).
- Missing media? Some items may be temporarily unavailable due to external API limits.
- Can't sign in? Make sure you're using the same authentication method you originally signed up with.
Account Deletion
To delete your account, use the account settings within the iOS app. For exact steps and data removal details, see:
Account Deletion InstructionsIf you have trouble deleting your account through the app, please contact us and include your account email.
Privacy Policy
For questions about data collection and privacy practices, please review our full Privacy Policy.
View Privacy Policy